Return & Refund Policy – Muscle Harmony

At Muscle Harmony, customer satisfaction and product safety are our highest priorities. Due to the nature of health and vitamin supplement products, we maintain a clear and transparent return and refund policy as outlined below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect.
• The item is unused, unopened, and in its original sealed packaging.
• The return request is submitted within 7 days of delivery.
• The product batch number and invoice details are clearly visible.

For hygiene and safety reasons, we cannot accept returns of opened or used supplement products unless there is a verified manufacturing defect.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially used vitamin or supplement containers
• Products with tampered or broken safety seals
• Items returned without original packaging or invoice
• Products damaged due to improper storage or handling after delivery
• Returns requested after the allowed return window

3. Return Process

To initiate a return:

1. Submit a return request within the eligible period.
2. Provide:

• Order number
• Clear photos or videos of the product
• Description of the issue

1. After verification, return instructions will be provided.

Unauthorized returns sent without approval may not be accepted.

4. Refund Policy

Refunds will be processed only after inspection and approval of the returned product.

• Approved refunds will be issued to the original payment method.
• Refund processing time: 5–10 business days after approval.
• Shipping charges (if applicable) are non-refundable unless the error was on our side.

5. Replacement Policy

Instead of a refund, customers may choose a replacement product if:

• The item arrived damaged or defective.
• The wrong product was delivered.

Replacement requests are subject to product availability.

6. Cancellation Policy

• Orders may be cancelled only before dispatch.
• Once the order has been shipped, cancellation requests cannot be processed.

7. Quality & Safety Disclaimer

All supplements sold by Muscle Harmony are manufactured under quality standards. Individual results may vary, and refunds will not be provided based on personal expectations, taste preference, or perceived effectiveness.

8. Shipping for Returns

• Customers may be responsible for return shipping unless the error was caused by Muscle Harmony.
• We recommend using a trackable shipping method.

9. Policy Updates

Muscle Harmony reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be reflected on official platforms.